1. Introduction
This Cookie Policy explains how Wroxall Abbey Hotel (“we”, “us”, “our”) uses cookies and similar technologies on www.wroxallhotel.co.uk (the “Website”). It should be read alongside our Privacy Policy, which sets out how we collect and use personal data more broadly.
By continuing to use our Website, or by clicking “Accept” on our cookie banner, you consent to our use of cookies as described in this policy. You can change or withdraw your consent at any time using the cookie preferences link in the footer of the Website.
This policy is provided in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”) and the UK General Data Protection Regulation (“UK GDPR”).
2. What are cookies?
Cookies are small text files placed on your device (computer, tablet or mobile) when you visit a website. They allow the website to recognise your device and remember information about your visit, such as your preferences, login state, or items in a basket.
We also use similar technologies, such as web beacons, pixels, and local storage. References to “cookies” in this policy include these technologies.
Cookies may be:
- First-party cookies — set by us directly.
- Third-party cookies — set by other organisations whose services we use (for example, Google or Meta).
- Session cookies — temporary cookies deleted when you close your browser.
- Persistent cookies — cookies that remain on your device for a set period or until you delete them.
3. The cookies we use
We group the cookies we use into the following categories. Specific cookies and providers may change over time as we add or remove tools; the most up-to-date list is always available in our cookie preference centre on the Website.
3.1 Strictly necessary cookies
These cookies are essential to the operation of our Website and our online booking process. Without them, services you have asked for (such as completing a room reservation) cannot be provided. These cookies do not require your consent.
Typical purposes:
- Maintaining your session as you move between pages.
- Operating the booking engine and remembering room selections, dates and guest details.
- Remembering your cookie consent choices.
- Security and fraud prevention.
3.2 Performance and analytics cookies
These cookies help us understand how visitors use our Website so that we can improve it. They collect information such as which pages are most visited, how long users spend on the site, and any error messages encountered. Where possible, this information is aggregated and anonymised.
Typical providers: Google Analytics 4, Microsoft Clarity, or similar.
3.3 Functionality cookies
These cookies allow the Website to remember choices you make (such as language, region, or preferred room type) to provide a more personalised experience.
3.4 Marketing and targeting cookies
These cookies are used to deliver advertising that is more relevant to you and your interests on our Website and on third-party websites. They also help us measure the effectiveness of our marketing campaigns.
Typical providers: Google Ads, Meta (Facebook and Instagram) Pixel, and similar advertising partners.
Performance, functionality, and marketing cookies are only set with your consent.
4. Legal basis
We rely on the following legal bases under PECR and the UK GDPR:
- Strictly necessary cookies — these are exempt from the consent requirement under PECR because they are essential to provide the service you have requested.
- All other cookies — we rely on your consent, which you provide via our cookie banner or preference centre. You may withdraw consent at any time without affecting your prior use of the Website.
5. Managing your cookie preferences
You can manage cookies in several ways:
- Cookie preference centre — use the “Cookie Settings” link in our Website footer to enable or disable each category of non-essential cookies at any time.
- Browser settings — most browsers allow you to view, manage, delete and block cookies. Settings vary by browser; you can usually find guidance in your browser’s “Help” menu or at https://www.aboutcookies.org.
- Third-party opt-outs — you can opt out of personalised advertising at https://www.youronlinechoices.com (UK and EU) and https://optout.aboutads.info.
Please note that if you disable strictly necessary cookies, parts of the Website (including the booking engine) may not function correctly.
6. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. There is no consistent industry standard for responding to DNT signals, so our Website does not currently respond to them. You can manage your cookie preferences using the methods set out in section 5.
7. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, or for legal, operational or regulatory reasons. The “Last updated” date at the top of this policy shows when it was most recently revised. We encourage you to review this page periodically.
8. Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Wroxall Abbey Hotel Birmingham Road, Wroxall, Warwick, CV35 7NB Email: reception@wroxallhotel.co.uk Telephone: +44 (0)1926 945 200
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator, at https://ico.org.uk.